Refund Policy
Clear information about refunds and digital services. The final policy must match your actual business and applicable consumer law.
MediaVerter is built around a simple idea: converting a video to audio should be fast, clear and free from unnecessary steps.
Digital service
MediaVerter provides a digital conversion service. The final refund and withdrawal rules must reflect the rights that apply to your customers.
How to request help
If you believe a payment or service issue should be reviewed, contact support using the email shown on the live website and provide the relevant payment reference.
Exceptions
Any exclusions must be stated clearly and cannot remove consumer rights that cannot legally be excluded.
Review process
Support may ask for information needed to identify the transaction and investigate the issue. Do not send full card details.